Accessing ECC Client computers

ECC Admin Console provides two features for remotely accessing each ECC Client computer:

Browsing a file system

Requirements:

The ECC Client computer to be accessed must have a status of Online, as shown within Admin Console's Computers panel.

The user logged into Admin Console must have the permission called View remote file system enabled.

To browse the file system of an ECC Client computer:

Login to ECC Admin Console.

Navigate to the Computers panel.

Ensure the computer you wish to access shows a status of Online (in the Presence column).

Right-click the computer and select Browse File System from the context menu. Or select the computer and then click the Browse File System toolbar button.

You can now browse the disks, folders and files of the ECC client computer. See the Tip, below, for details.

Click the red X in the File System Browser's upper-right corner to close out of the Browser.

Tip: You can right-click any folder or file and choose to Download a copy of the selected item. You'll then be prompted for a folder in which to save the item (it can be any folder on any drive accessible to the Admin Console computer).

You can also double-click a file to download a local copy of the file to your TEMP folder and open it in the file's default application.

You can right-click any container file (such as a ZIP file or PST file) and click Navigate Into Compound File. You can then explore the folder structure within the container file and download or open a copy of individual items within the container file.

On ECC Clients running Windows, you can click the option Show deleted in the lower left corner of the Browse File System dialog. Deleted files detected in local folders on volumes formatted with FAT or NTFS file systems will be visible and downloadable, provided that the deleted file's data has not been overwritten by disk activity since the time the file was deleted. Files in the Recycle Bin are not shown as deleted files; however, the Recycle Bin folders can be browsed to examine any files in the Recycle Bin.

Note: Uploading files and folders to the ECC Client computer via File System Browser is not supported (a Deploy job can do this).
Copying files from one folder or drive to another on the ECC Client computer is not supported.
Renaming or deleting files or folders on the ECC Client computer is not supported.

Issuing commands via remote terminal

Requirements:

The ECC Client computer to be accessed must have a status of Online, as shown within Admin Console's Computers panel.

The user logged into Admin Console must have the permission called Open remote command shell enabled.

To run commands on a single ECC Client computer:

Login to ECC Admin Console.

Navigate to the Computers panel.

Ensure the computer you wish to access shows a status of Online (in the Presence column).

Right-click the computer and select Open Terminal from the context menu. Or select the computer and then click the Open Terminal toolbar button.

You can now run commands, including the launching of non-interactive scripts.

Click the red X in the Terminal window's upper-right corner to close out of the Terminal window.

To run commands on multiple ECC Client computers simultaneously:

Login to ECC Admin Console.

Navigate to the Computers panel.

Ensure the computers you wish to access shows a status of Online (in the Presence column).

Right-click a computer and select Open Terminal from the context menu. Or select a computer and then click the Open Terminal toolbar button.

Repeat the previous step to open separate Remote Terminal windows for each computer. You can optionally click the Tile Terminals button at the bottom of one any Remote Terminal window to arrange all the Remote Terminal windows on your screen.

Choose one of the Remote Terminal windows to be the window from which you will issue commands. It can be any open Remote Terminal window. Click the option Write to all terminals at the bottom of this window so the check box is checked. Now, any command you type will appear on each Remote Terminal window, and pressing Enter will issue the command on all the ECC client computer which have an open Remote Terminal window. The Write to all terminals option will remain in effect until you activate another window (either another Remote Terminal or any other open application window).

Click the red X in the Terminal window's upper-right corner to close out of each Terminal window.

Tip: You can issue commands to verify free or used disk space on the ECC Client. You can also examine disks, folders and file listings.

The Up and Down arrow keys can be used to access previously typed commands. You can edit these commands using the Left/Right arrow keys, Home, End, Del and Backspace keys.

Tab completion of commands, files and folder names is supported.

Note: Commands are executed under the same user account, service account or machine account under which the ECC Client service is running.

Ctrl-C can be used to cancel a command that would otherwise keep on running, such as ping. However, commands may not always respond to Ctrl-C, in which case you can close the Remote Terminal window to terminate the command.

When accessing an ECC Client computer running a 64-bit edition of Windows Vista or newer, access to certain folders is altered by Windows as follows:

Folder C:\Windows\SysWOW64 will be accessible as C:\Windows\System32

Folder C:\Windows\System32 will be accessible as C:\Windows\SysNative

Paginated output is supported, e.g.: the following commands will display their output one page at a time:

dir C:\bigfolder\*.* /p

type bigfile.txt | more

Commands which output non-English characters are not supported. e.g.: a directory listing of files with non-English characters in the filename may show a ? in place if each non-English character.

Color command output is not supported. All command output will be shown as monochrome in Remote Terminal.

Commands which beep or produce other sounds will not produce any sound on the computer running the Remote Terminal window.