Transcripts administration

Administrators and group leaders can upload and administer transcripts on the Transcripts page.

You can perform the following tasks to administer transcripts:

Set security for transcripts and organize transcripts by associating each transcript with a transcript type. For more information, see Create transcript types.

If you add plain text transcripts to a case, create formatting instructions that tell the application how to divide a transcript file into multiple pages. For more information, see Create transcript formats.

Add transcripts to a case. For more information, see Add transcripts.

Note: Version 10.9.005 addresses an issue related to the Find feature in which hits went to the incorrect page or line number in a transcript search. This issue is now resolved, but if you loaded transcripts into a case in versions 10.5.001 - 10.9.004, you must reload those transcripts.

Create and manage the highlight annotations that reviewers can add to transcripts. For more information, see Manage transcript annotations.

Manage the list of words that are ignored when reviewers filter the transcripts list by content. For more information, see Manage noise words for transcripts.

Edit transcript properties and transcript types. For more information, see Edit transcripts.

Manually recreate the transcript index if required. For more information, see Index transcripts.

Delete transcripts, transcript types, or transcript formats from a case. For more information, see Delete transcripts, transcript types, and transcript formats.

Note: To access the Transcripts page, you must have permission to access at least one transcript type. For more information, see Work with security for objects.