Configure a network share

If Nuix Neo is installed across several hosts, the use of networked file storage is required to ensure all installed Nuix services have access to the same data. Network shares can also be used with single machine installs to store shared application data in a common location that is separate from the applications.

Before you begin, ensure that a network file share is available and accessible, using UNC paths, from all hosts included in the Nuix Neo environment.

For more information on multi-host installations, see Appendix A – High Availability installations.

On Windows

When configuring the Nuix Config Tool properties for Case Inventory Location or the Nuix shared application folder, the locations must be set to the UNC path of a network share on Windows to prevent case inventory scan failures.

To set the UNC path:

Use Remote Desktop Protocol (RDP) to open the Windows host.

Note: Remember the username, as you need it later in this procedure.

Verify that the contents of the share are accessible to all users:

Open the file explorer and paste the following in the UNC path to the network share and verify the contents of the share are accessible \\<FQDN host of share>\<share name>

If inaccessible, check the security setting of the shared volume and ensure that all users have full access.

Open the Windows Explorer and navigate to Task Manager > Services and click Open Services.

Find the Nuix-Investigate service in the Services manager, right-click the row, and select Properties.

Select Log On and click This account.

Click Browser and enter the Object name as the username used to RDP in step 1.

Tip: You can start typing in the name, then click Check names to select the user account and click OK.

Repeat steps 4, 5 and 6 for the Nuix-Config service.

Restart the service that was updated.

On Linux (Nuix Investigate only)

For Linux installations, the case inventory, and all cases within the inventory, must be set up in either of the following ways:

Fully open permissions: chmod -R 777 /inventory

Be owned by the nuix user and the nuix group: chown -R nuix:nuix /inventory