Install Nuix Workstation

This section covers how to:

Download and install a single 64-bit package of Nuix Workstation for all license types for the following operating systems:

Windows

Debian/Ubuntu Linux 

As examples, how to install the following addons:

Nuix OCR Addon

FFmpeg and FFprobe Addon

Locate the following:

Log directories

System diagnostics

Firewall settings

Install and start Nuix Workstation on Windows

Install Nuix Workstation on a Windows OS

To install the 64-bit installer of Nuix Workstation for all license types on a Windows OS:

Configure your hardware.

From the Nuix Customer Portal, go to the Nuix Workstation Releases page.

Under Installers, download and open the Installer for Windows 64-bit package for Windows. The setup wizard opens with the license agreement.

Accept the license agreement and click Install to start the installation.

Optionally, click Advanced and browse to the location to change the default installation folder.

Click Next to continue and display the Product Features page.

Accept the default selection to install both sub-features.

To change the selection, click each sub-feature and select the relevant option from the menu.

Click Install and when the installation completes, click Finish to exit the wizard. You have installed your Nuix Workstation successfully.

As required, install any addons. For example, see the following sections for details for these addons:

Install the Nuix OCR Addon

Install the FFmpeg and FFprobe Addon

Now go to the Start Nuix Workstation on Windows section which follows this.

Start Nuix Workstation on Windows

To start Nuix Workstation on a Windows OS:

If using a Nuix Dongle, ensure it connects to the PC.

Alternatively, if using Nuix Cloud License Server to access the required license, see Use Nuix Cloud License Server to start Nuix Workstation.

In the License Selection window:

Select the dongle or a license source and enter valid login details.

Select the type of license to run if there is more than one type available.

Click OK to display the Nuix Workstation Welcome screen.

Note: If you cannot start Nuix Workstation successfully, locate the logs at: %localappdata%\Nuix\Logs. Alternatively, contact the Nuix support team at https://nuix.service-now.com/support.

Install Nuix Workstation on Linux

To install the 64-bit installer of Nuix Workstation for all license types on a Linux OS:

Configure your hardware and install any required prerequisite software.

From the Nuix Customer Portal, go to the Nuix Workstation Releases page.

Under Installers, download and open the Package for Debian/Ubuntu Linux 64-bit.

Click Install to start the installation.

An install complete message appears once the installation completes.

As required, install any addons. For example, see the following sections for details for these addons:

Install the Nuix OCR Addon

Install the FFmpeg and FFprobe Addon

Open Nuix Workstation.

The first time you open Nuix Workstation, the System Diagnostics window appears. For more details, see the following System diagnostics section.

To manually install or uninstall Nuix Workstation on a Linux OS:

Configure your hardware and install any required prerequisite software.

To install Nuix Workstation, from the Terminal, run the following command:

sudo dpkg -i <file name>

To uninstall Nuix Workstation, run the following command:

sudo dpkg -r <package name>

 

Install the Nuix OCR Addon

The Nuix OCR Addon for Windows has a 64-bit installer. For a Linux OS, there is a 64-bit Debian/Ubuntu compatible package or a Redhat/CentOS one.

To install the relevant Nuix OCR Addon for your operating system:

From the Nuix Customer Portal, go to the Nuix Workstation Releases page.

Under Third Party Dependency Downloads, click the Nuix OCR Addon link.

On the Nuix OCR Addon Releases page, under Installers, click as relevant for your OS one of the following links:

Installer for Windows 64-bit

Package for Debian/Ubuntu Linux 64-bit

Package for Redhat/CentOS Linux 64-bit

Accept the license agreement to launch the download of the installer or package.

Locate the downloaded file and open it.

Click Install to start the installation with default options.

Once the installation completes, for a:

Windows, OS, click Finish to exit the wizard.

Debian/Ubuntu Linux OS, an install complete message appears.

To manually install or uninstall the Debian/Ubuntu Linux 64-bit Nuix OCR Addon:

To install the addon, from the Terminal, run the following command:

sudo dpkg -i <file name>

To uninstall the addon, run the following command:

sudo dpkg -r <package name>

Install the FFmpeg and FFprobe Addon

To install the FFmpeg and FFprobe Addon:

From the Nuix Customer Portal, go to the Nuix Workstation Releases page.

Under Third Party Dependency Downloads, click the FFmpeg link.

On the FFmpeg Releases page, under Binaries, click the link for the relevant FFmpeg and FFprobe package for your OS. The zip file contains FFmpeg, FFprobe, licenses, and README files.

Copy the files to the appropriate location for your operating system type:

Log directories

Each time you start Nuix Workstation, the application creates a new set of logs with its own time-stamped folder in the default location for your operating system. Nuix Workstation generates these logs to assist you and our support team identify the cause of an issue, should one arise.

Note: It is a good practice to always send the relevant logs to our support team for analysis with system diagnostic information. See the following System diagnostics section for details.

To locate the log directory in on a Windows OS:

From the Help menu select Open Log Directory to display the Logs folder.

Nvigate to ~\Users\[Current User]\AppData\Local\Nuix\Logs.

System diagnostics

Nuix Workstation generates a package of diagnostic information to help troubleshoot any issue. This package contains the logs from the currently open session and case, and information regarding the environment, but no actual data from your case.

Note: To redact any sensitive information out of Nuix logs or files from the diagnostics, Nuix recommends that you do not actually remove sections of these files but instead replace the sensitive words or paths with special characters, for example, 'xxxxxx'. This leaves the log structure intact, which in some cases is important when reading it as the actual information.

To access system diagnostics:

From the Help menu select System Diagnostics which opens on the Dependencies tab. This tab shows if all prerequisites are installed.

Review this list to ensure that all expected prerequisites are installed.

When a dependency is found to be missing, you are prompted to select the I understand the consequences of lacking this dependency checkbox.

Do so for each missing dependency.

Click OK.

Click Save to File and browse the path to save the diagnostics package.

A zip file downloads containing logs and a variety of artifacts to help troubleshoot your issue.

Firewall settings

A firewall controls network traffic for wired-side hosts based on a set of defined rules for:

Incoming (wired to wireless) traffic

Outgoing (wireless to wired) traffic

The firewall feature controls access to or from wired-side hosts.